Help and support
Last updated: 7 November 2026
Write to us
Write to contact@infoproduit.io. We usually answer within 2 working days, in English, French or Russian.
Manage or cancel your subscription
Ova Premium is billed by Apple or Google. To change or cancel it: on iPhone, Settings > your name > Subscriptions; on Android, Google Play > Payments & subscriptions > Subscriptions. For a refund, ask Apple or Google Play: refunds follow their rules.
Restore a purchase
New phone? Open Ova, go to the subscription screen and tap Restore purchases, signed in with the same Apple or Google account you used to subscribe.
Find your data on a new phone
Save your account in Profile > Account backup with your email. On the new phone, choose Log in and enter the 6-digit code we send you.
Delete your account
In the app: Profile > Account backup > Delete my account. All the details are on the page Delete your account.
Your health
Ova is not a medical product and is not contraception. If you are worried about your health, talk to a professional.
Publisher
Nicolas Erni, Chemin de la Crête 9, 1934 Bruson, Switzerland.